Thank you for shopping at Vuguto! We appreciate your trust and strive to make your shopping experience seamless and efficient. Please review our Shipping Policy to understand how we handle shipping and delivery of our products.
Shipping Locations
We offer worldwide shipping from our facilities in the USA.
- Note: Customers are responsible for any customs fees or import duties for shipments outside of the USA.
Processing Time
- Orders are processed within 2-3 business days of receipt.
- Orders placed after business hours or on weekends will be processed on the next business day.
- During peak shopping periods, processing times may take longer.
Shipping Time and Fees
We offer two shipping options: Standard Shipping and Express Shipping.
| Shipping Option | USA Delivery Time | International Delivery Time | Fees |
|---|---|---|---|
| Standard Shipping | 4-10 business days | 10-25 business days | $4.95 (USA), $8.95 (International) |
| Express Shipping | 2-5 business days | 5-10 business days | Varies by weight and destination |
Important Notes:
- Shipping fees are non-refundable.
- Delivery times may vary due to factors outside our control, such as customs delays or extreme weather conditions.
Return Policy
We want you to be completely satisfied with your purchase. If you’re not, you can return your item(s) within 28 days of receipt for a refund or exchange.
How to Initiate a Return
- Contact us at [email protected] with your order number and reason for the return.
- Follow the instructions provided by our customer service team to return the item(s).
Return Conditions
- Items must be returned in their original condition and packaging.
- Refunds: Issued to the original payment method within 10 business days after we receive and inspect the returned item(s).
- Return Shipping Fees: The customer is responsible for return shipping fees.
Note: Shipping fees for the original purchase are non-refundable.
Business Days
Our business days are Monday through Friday, excluding US holidays.
Contact Us
If you have questions or concerns about your order or this Shipping Policy, feel free to contact us:
- Email: [email protected]
We are here to assist you and ensure your experience with Vuguto is exceptional.