At Vuguto, your satisfaction is our priority. If you are not completely satisfied with your purchase, you may return it for a refund or exchange within 28 days of receipt. Please review our return and refund policy below for details.
Return Policy
To initiate a return:
- Contact us at [email protected] with your order number and reason for the return.
- We will provide you with detailed instructions on how to return the item(s).
Eligibility for Returns
Returns are accepted for the following reasons:
- Defective or Damaged Items: If your item arrives defective or damaged, contact us immediately to arrange for a return or exchange.
- Incorrect Items: If you receive an incorrect item, contact us immediately to arrange for a return or exchange.
- Unsatisfied with the Product: If you are not satisfied with the product, contact us within 28 days of receipt.
Conditions:
- Items must be in their original condition and packaging to qualify for a return.
- Shipping Fees: Original shipping fees are non-refundable, and return shipping fees are the responsibility of the customer, except in cases of defective, damaged, or incorrect items.
Refund Policy
Refunds will be issued to the original payment method used for the purchase and may take up to 10 business days to process.
- Defective, Damaged, or Incorrect Items: We will cover the cost of return shipping. Contact us to receive a pre-paid return label.
- Customer-Initiated Returns (e.g., unsatisfied with the product): You are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure that your return is received by us.
Important Notes:
- We are not responsible for items lost or damaged during return shipping.
- Items not in their original condition or missing packaging may be refused or subject to a restocking fee.
Exchanges
If you wish to exchange an item:
- Contact us at [email protected] with your order number and details of the item you’d like to exchange.
- Follow the return instructions provided by our team.
- Place a new order for the item you want to exchange it for.
Note: Shipping fees for the original order are non-refundable, and return shipping fees are the responsibility of the customer.
Business Days
Our business days are Monday through Friday, excluding US holidays.
Contact Us
If you have any questions or concerns about this return and refund policy, please contact us:
- Email: [email protected]
We are here to assist you promptly and ensure a hassle-free shopping experience.
Thank you for shopping with Vuguto! We value your business and look forward to serving you again.